Frequently Asked Questions

Everything you need to know about our custom puzzles and service.

How long does it take to receive my custom puzzle?

Production typically takes 3-5 business days. Once shipped, standard delivery takes an additional 5-7 business days depending on your location.

What photo resolution is required for the best results?

For a high-quality finish, we recommend uploading images with a resolution of at least 300 DPI. Our system will alert you if the file size is too low for your chosen puzzle size.

Do you offer international shipping?

Yes, we ship our custom jigsaw puzzles to most countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

Can I return a custom-made puzzle?

Because each puzzle is personalized with your unique image, we cannot accept returns unless the product arrives damaged or contains a manufacturing defect.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal.

Are the puzzle pieces durable?

Yes, we use premium grade cardboard and high-definition printing technology to ensure that each piece is sturdy, fits perfectly, and features vibrant colors.